Privacy Policy

Overview

Mega Glass LLC ("Mega Glass," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit megaglassdc.com, submit a request, communicate with us, or use our services.

Information We Collect

We may collect the following categories of information:

• Contact information: your name, email address, optional mobile phone number, company information, and other contact details you voluntarily provide.
• Project and inquiry information: the details you include in an estimate request, message, scheduling request, order or project communication, or customer-support inquiry.
• Communication records: copies of emails, form submissions, text-message preferences, and records needed to document your request and our response.
• Technical information: limited device, browser, IP address, referring-page, access-time, and website log information that may be processed automatically by our hosting, security, and form-delivery providers.

How We Use Information

We may use information to:

• Respond to inquiries and prepare estimates;
• Schedule appointments and coordinate requested services;
• Provide project, order, and customer-support updates;
• Maintain business, consent, and communication records;
• Operate, secure, troubleshoot, and improve our website and systems;
• Prevent fraud, abuse, or security incidents; and
• Comply with legal, regulatory, contractual, and safety obligations.

Mobile Messaging Privacy

Mega Glass LLC may collect mobile phone numbers when customers voluntarily provide them for estimates, scheduling, project updates, and customer support. Message frequency varies. Message and data rates may apply. Customers may reply STOP to opt out or HELP for assistance. Consent to receive text messages is optional and is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Store and Protect Information

Website inquiries are processed through service providers that help operate the website and deliver the request to Mega Glass. We may retain information in company email, project, customer-service, and recordkeeping systems for as long as reasonably necessary for the purposes described in this policy, to resolve disputes, and to meet legal or contractual obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

When Information May Be Disclosed

We do not sell personal information. We may disclose information only as reasonably necessary in these circumstances:

• To technical contractors and service providers that process contact forms, host or secure the website, deliver communications, maintain infrastructure, or otherwise help provide services you requested;
• To comply with applicable law, a valid legal process, or a government request; or
• To protect the rights, safety, security, and property of Mega Glass, our customers, or others.

Technical providers may use information only to perform the relevant service or maintain the supporting infrastructure, subject to their contractual and legal obligations. Mobile information and text-messaging opt-in data or consent are not shared with third parties or affiliates for marketing or promotional purposes.

Your Choices and Rights

Depending on applicable law, you may ask to access, correct, update, or delete personal information we maintain about you, or object to or restrict certain processing. You may also withdraw optional text-message consent at any time by replying STOP. Reply HELP for assistance.

We may need to verify your identity before completing a request, and we may retain information when required by law or reasonably necessary for legitimate business records.

Children's Privacy

Our website and commercial services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and Mega Glass is not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

Contact Us

To ask a privacy question or submit a request, contact:

For terms that apply specifically to text messaging, see our SMS Terms and Conditions.